Frequently Asked Questions

Refurbished means authentic Tiffany jewellery that has been professionally polished, ultrasonically cleaned, and carefully inspected, ensuring it is presented in excellent, like-new condition.

Yes. Every piece we sell is genuine Tiffany jewellery and is assessed by experts before dispatch.

No. We are an independent specialist in pre-loved and discontinued Tiffany jewellery, accessories, and watches. We are not affiliated with Tiffany & Co.

All jewellery is professionally refurbished and presented in excellent, like-new condition, allowing you to gift it with complete confidence.

Tiffany & Co. does not operate outlet stores, does not sell pre-loved items, and does not offer discounts. Our offering provides a unique opportunity to purchase genuine Tiffany jewellery at exceptionally fair prices, in top condition and delivered with full gift presentation.

Your order is delivered with Tiffany and Co gift presentation including box, ribbon, pouch, shopper and polishing cloth. Ideal as a gift.

We specialise in pre loved and discontinued pieces that are professionally refurbished for resale. This allows customers to access genuine Tiffany jewellery at a significantly reduced price, as Tiffany and Co does not operate outlet stores or offer discounts.

UK orders are dispatched via express services with Royal Mail or Parcelforce from one of our European central warehouses in Vienna, Paris, or Milan.

Delivery to the UK typically takes 4–5 working days from dispatch.

You will receive a tracking number once the parcel is logged in the Parcelforce system.

After that, the tracking status may show:
“Despatched to the UK” for a few days, which is normal and will update after the first scan in the UK.

We ship to the UK delivered duty paid. Your parcel arrives customs cleared, so you receive your order duty free without any formalities or additional costs.

The delivery window from the date of order is displayed on our home page and also in each product description. If you are unsure, contact us and we will gladly assist.

Yes, if your order has not been collected by the courier yet. If your order is already in our packing process, we will do our best to stop it before dispatch.

Please contact us as soon as possible if you want to cancel your order.

Once a parcel has been collected by the courier, it cannot be stopped. That is why we recommend contacting us immediately if you believe your order has not shipped.

No. We ship to the UK delivered duty paid. Your parcel arrives customs cleared, so you receive your order duty free without any formalities or additional costs.

No. We handle the customs process for you, so delivery is smooth and hassle free.

Please contact us before sending anything back.
Return requests must be submitted within 14 days of delivery, as required by law.
This policy applies equally to all customers.

Returned items must be unworn, unaltered, and in the same condition as received.

Please begin the return process within 14 days of receiving your order. Customised or personalised items are final sale.

Yes. UK customers can return items free of charge within 14 days of receipt. Upon request, we provide either a prepaid return label or a QR code for easy drop off.

Please contact us to receive your label or QR code.

Returned items must be unworn, unaltered and undamaged, and include original supplier packaging and any tags. Items should be returned in the same condition as received.

After your return arrives, we inspect it within 7 days. Approved refunds are issued to the original payment method and typically appear within 7 to 10 business days.

Shipping and handling fees are not refundable.

Banks can take a few working days to display refunds. If it has been more than 10 working days since approval, contact us and we will help you check the status.

We replace items only if they are defective or damaged upon arrival. Any issue must be reported within 48 hours of delivery.

Replacements or refunds are processed after the item has been returned and inspected.

Wear and tear is not considered a defect. Examples include:

• A chain snapping after use
• Tarnishing over time
• Damage caused by misuse or avoidable faults
• Lost items

We accept all major credit and debit cards, Apple Pay, Google Pay, Revolut Pay and Klarna.

If you have any trouble checking out, contact us and we will help right away.

No. We do not store or have access to your card details. We never see or handle your card information, and no payment data is stored by us at any time.

All payments are processed directly and securely by the customer’s bank and authorised payment providers. We are only informed whether a payment has been successful or not. No further payment details are shared with us.

We resolve issues quickly when you contact us first.

If we are not contacted first and a chargeback is initiated without following our clearly stated return or cancellation procedure, such disputes may be classified as fraud. This can lead to serious consequences for the customer, including sanctions imposed by payment providers, account restrictions and negative records with banks and payment networks.

We actively challenge and defend all chargebacks with our legal team and provide full documentation to payment processors.

If an item is unwanted, simply return it in line with the terms you accepted at checkout. Refunds are issued only after returned items are received and inspected.

Any costs incurred due to filed chargebacks will be at your expense.

Chargebacks do not speed up resolution, typically delay the process, and may result in unnecessary costs that you will be liable for.

We regularly challenge and win chargeback disputes because we keep full evidence of dispatch, tracking and delivery.

We have a dedicated legal team and will contest illegitimate disputes. If unwanted merchandise is not returned, the dispute will be treated as illegitimate. You cannot keep the goods and claim the money back.

We also warn that illegitimate chargeback disputes may negatively impact the cardholder credit rating. Please seek an amicable resolution with us first to avoid unnecessary issues.

By placing your order, you agree to our refund and exchange policy and our terms of sale. These are part of the purchase contract and cannot be changed unilaterally or subsequently.

All orders are shipped using a signature required service by default. This means delivery is intended to be completed only upon handover at the delivery address.

Important: If a customer independently authorises the carrier (e.g. Royal Mail or Parcelforce) to deliver the parcel to a safe place, to leave it unattended, or to complete delivery without a physical handover, this overrides the signature required instruction.

By selecting, setting or accepting any delivery preference that allows the parcel to be deposited without a personal handover, the customer expressly overrides our standard delivery method (signature required). In such cases, all risk transfers to the customer at the moment the parcel is deposited at the customer’s address in accordance with that preference. From that moment onwards, the delivery is deemed successfully completed and fulfilled.

This includes, but is not limited to, situations where the parcel is subsequently:

• damaged, destroyed or interfered with by animals (including dogs or other pets)
• accessed by third parties at the customer’s property
• affected by weather, environmental conditions or internal property circumstances

If a customer has pets such as dogs on their property, it is the customer’s responsibility to ensure that animals are properly secured and cannot access delivered parcels. Any damage caused by pets after delivery is the sole responsibility of the customer.

Neither the retailer nor the courier can control or assess the behaviour of animals at a customer’s property. A location that is accessible to animals under the customer’s control is deemed to be accepted by the customer as suitable when a safe place delivery is authorised.

Once a safe place delivery has been used, we do not accept liability for loss, damage or destruction occurring after the parcel has been delivered to that location.

We respect your privacy and protect your personal information. We do not sell, share or rent your data to third parties except where required to process payments, deliver orders or comply with legal obligations.

Please purchase jewellery at your own discretion. Some pieces may contain materials that could cause allergic reactions depending on your personal condition. We are not responsible for allergic reactions resulting from our products.

Use our contact form and include your order number if you have one. We will reply as quickly as possible and always aim to find a friendly solution.